Part-time Retail Associate (Ledbury, Inc)

Ledbury, Inc - Richmond, VA 23220
Ledbury, Inc - Richmond, VA 23220
Ledbury, Inc - Richmond, VA 23220
Job Description

Retail Associate  – Richmond, VA


You're as experienced on the floor as you are with retail ops. You recognize that it's all about the customer - always keeping busy to ensure an unmatched customer experience. As an integral part of our store team, you will help pioneer the direction of our retail operation. You have a deep appreciation for visual aesthetic, customer experience, well-made goods, and startup culture. This position is an opportunity to grow professionally and truly shape the trajectory of our growing retail business.


The Role:

Greet and engage customers, ensuring all visitors feel welcome in our storeActively supervise the sales floor and act as host to our in-store guestsProvide an unmatched customer service experience - ensuring no customer leaves dissatisfiedBuild a client base and ensure repeat shoppersRun Sales Reports and communicate insights to managementWork one-on-one to develop genuine relationships with customers - including personal shopping, correspondence and stylingCarry out custom appointments, fit and measure customersMaintain and contribute to merchandising and visual elements set by design/visual teamRespond to specific customer inquiries (phone/email/person)Review customer sales orders and process returns and exchanges using inventory management softwarePartner with Retail and Marketing team to grow local business through customer acquisition techniques, events and outreach


Retail experience of at least 2+ years in a fast paced environmentProven record to build customer baseBachelors degreeKnowledge of visual merchandising practicesStrong communication skills and ability to deliver and take constructive feedbackAn entrepreneurial spiritCollaborative approach to workInterest in MenswearWeekend and Holiday availability and flexible schedule required


Fast paced, high-growth atmosphere where your work will have a direct impact on the trajectory of the companyCompetitive startup salary and commission structure. Unique company culture experiences (sailing, internal speakers, happy hours and high-fives)

Who We Are:

Ledbury is a Richmond, Virginia-based, e-Commerce men’s apparel company that specializes in the design, production and sale of luxury men’s dress shirts, casual shirts and related accessories. Ledbury is a privately funded, growth-focused menswear business that has been featured the Wall Street Journal, Financial Times and GQ.

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